Refund policy

We have a 30-day return policy. You may request a return within 30 days after receiving your order.

Items must be unused, in original condition, and in original packaging to qualify for return.

Custom engraved dice are custom-made products and cannot be returned or exchanged unless received damaged, defective, or incorrect.

All return shipping fees are the responsibility of the buyer. Please contact our customer service before returning any items. Unauthorized returns will not be accepted.

Please check your items carefully upon arrival. Contact us immediately if you receive defective or wrong products.

Please take photos of the package and products immediately if there is damage for verification.

Contact email: info@yushuodice.com